How to get in touch
Questions or concerns related to your order:
Website & technical support issues:
Media & press inquiries:
+1 (843) 608-8465
Monday through Friday, 10:00am to 5:00pm (EST)
INK MEETS PAPER
724A Lowndes Hill Rd
Greenville, S. Carolina 29607
the studio is not open to the public
ON SOCIAL MEDIA
Frequently Asked Questions
We no longer provide any form of custom services (lettering, calligraphy, custom printing, stationery design, etc.) due to the growth of our wholesale and retail business.
Orders placed by 9am EST on a weekday will typically ship that same day (talk about lightning quick!). Otherwise, your order will ship the following business day. Orders will not ship on the weekends or any national holidays. Also, keep an eye on that inbox— we’ll let you know when your order is headed your way!
Unless another shipping option is selected, orders ship via USPS First Class Mail from our studio in Charleston, South Carolina. Delivery time within the continental US typically ranges from 3 to 5 business days; however, there have been instances where it’s taken a bit longer to arrive.
We do! All international orders ship from our studio in Greenville, South Carolina via USPS First Class Mail International (or USPS Priority Mail International). Delivery time ranges depending on each country, and we’re not able to guarantee an arrival date due to the intricacies involving customs (and every so often a package can get stick in customs). Please be aware that we can’t be responsible for these delays, as it’s nearly impossible to track a package once it leaves our country.
Important detail: You, as the buyer, are responsible for any additional fees or tariffs that may be charged at customs.
Please let us know as soon as possible by email orders or phone 1-843-608-8465 during normal business hours, and we’ll get everything straightened out. We’ll gladly correct any error we made with your order at no cost to you. If your package was damaged during shipment, save the package for return and for inspection for insurance purposes by the shipping carrier.
We do not accept returns on orders unless there we made an error with your order or the package arrived damaged.
Due to the labor-intensive process of letterpress printing, we’re unable to design and/or print a single custom card. A bummer, yes, but don’t worry— we have over 200 greeting card styles to choose from!
We carefully select all of our ink and paper colors to work with the INK MEETS PAPER® collection as a whole. As a result, we’re unable to offer customizations for specific cards.